Terms of service

Public offer · version of 5 November 2026

1. General

1.1. These terms are a public offer by the Donats.tj service (the "Seller") to buy digital goods on the website donats.tj (the "Site"). They are addressed to anyone using the Site (the "Buyer").

1.2. The Site works together with the Tezdonat Telegram shop (@tezdonat_tj_bot): they share one seller, one catalogue and one support team. Purchases in the Telegram shop are governed by its own terms.

1.3. By placing and paying for an order the Buyer accepts these terms in full, and the contract is concluded at that moment.

1.4. By placing an order the Buyer confirms they are at least 18 years old, or that their parents or legal guardians allowed the purchase and the money used belongs to the Buyer or was obtained with their consent.

1.5. The Seller may change these terms. An order is governed by the version in force when it was placed.

2. Signing in

2.1. To place an order the Buyer signs in to the Site with a Telegram or Google account, or with a passkey linked to their Site account. The Site does not create passwords.

2.2. When signing in with Telegram, orders, balance and saved game accounts are shared with the Tezdonat Telegram shop.

2.3. The Buyer is responsible for access to their Telegram or Google account and to the device they sign in from. Actions taken after signing in to their account are deemed the Buyer's own.

3. What is sold

3.1. Digital goods: top-ups of in-game currency and subscriptions to a game account by its ID (a "top-up"), and gift card and service codes (a "code").

3.2. Goods are delivered electronically only: a top-up is credited to the specified account, a code is shown on the order page.

3.3. The Seller is an independent service. It does not own the games and services, is not affiliated with their publishers and does not represent them. Game names and logos belong to their owners and are used only to show what is being bought.

4. Placing an order

4.1. The Buyer chooses a product and enters the account details (ID and, where needed, server or zone). For games with a check, the Site shows the nickname of the account found before payment.

4.2. By confirming the nickname the Buyer confirms the top-up must go to exactly that account.

4.3. The price is fixed when the order is placed and shown before payment. A price in roubles is converted from the price in somoni at the current rate.

4.4. A promo code gives a discount on the terms it was issued with; the final discounted price is shown before payment. A promo code cannot be exchanged for money and does not apply to orders already paid.

4.5. An unpaid order waits 30 minutes for payment and then closes automatically. A Buyer can hold at most 3 unpaid orders at a time.

5. Payment

5.1. An order is paid by one of the methods shown on the payment screen: a transfer of the exact amount to a Dushanbe City card using the details on that screen, through the payment page of a partner bank or payment service, or from the Buyer's balance.

5.2. A card transfer is found and credited automatically. The amount with dirams and the order code link the payment to the order, so transfer exactly the amount shown.

5.3. Card details entered on a partner's payment page are processed by that partner; the Seller does not receive or store them.

5.4. Terminal receipts are not accepted on the Site. To pay at a payment terminal, place the order in the Tezdonat Telegram shop, where a receipt can be sent.

5.5. If a transfer does not match the amount, arrives after the order closed or arrives twice, support reviews it manually and credits it to the right order or to the Buyer's balance.

5.6. Any bank or payment service fee is paid by the Buyer and is shown before payment.

5.7. Transfer only for an open order and only to the details shown on that order's payment screen. If the order has expired, do not pay for it — place a new one.

5.8. The Buyer may pay with their own money or with their parents' or legal guardians' money with their consent. Paying with someone else's card without the owner's consent is prohibited.

5.9. Keep the transfer receipt until the order is completed: support uses it to find the payment in disputed cases.

6. Balance

6.1. The balance is the Buyer's advance towards future purchases from the Seller. It is not electronic money, earns no interest and cannot be transferred to another person.

6.2. The balance is kept in somoni and topped up by 5 to 5,000 somoni at a time (50 to 10,000 ₽ in roubles). Money for orders that could not be completed is also returned to it.

6.3. An unused balance is refunded on request to support, to the details it came from, within 3 business days.

7. Delivery

7.1. An order is completed automatically right after payment, usually within a few minutes. A supplier failure or an extra check may take longer — the status is shown on the order page.

7.2. An order is completed when the top-up is credited to the specified account or the code is shown to the Buyer.

8. Refunds

8.1. Until an order is completed the Buyer may cancel it; the money paid returns to the balance or, on request, by transfer.

8.2. If an order cannot be completed for reasons on the Seller's or the supplier's side, the Seller completes it again or refunds the money.

8.3. A completed order cannot be refunded or cancelled. A top-up credited to an account whose nickname the Buyer confirmed cannot be withdrawn — this is a restriction of suppliers and game publishers.

8.4. The Seller is not liable for wrong details entered by the Buyer (ID, server, @username) or for topping up someone else's account if the Buyer confirmed its nickname.

8.5. A code is not refunded once shown to the Buyer unless it fails to activate. In that case the Buyer sends support a screenshot of the error; if the problem is confirmed, the Seller replaces the code or refunds the money within 3 business days.

8.6. Purchases made by a minor without their parents' consent or with someone else's money are not reversed after completion, as the goods have been delivered and cannot be returned to the supplier. The Buyer and their legal guardians are responsible for such purchases.

9. Limitations

9.1. The Seller may refuse service and block a Buyer for fraud, fake receipts, attempts to dispute completed orders, abuse or other misuse of the Site.

9.2. The Seller is not liable for the actions of game and service publishers (account bans, changes of rules or prices), for failures of banks, payment services, Telegram, Google and suppliers, or for what the Buyer does with the goods after receiving them.

9.3. The Seller's liability for an order is limited to the amount paid for that order.

10. Protection from scammers

10.1. The Seller operates only on donats.tj and in the Telegram shop @tezdonat_tj_bot. Check the address in the browser bar: sites with similar names do not belong to the Seller.

10.2. The Seller never messages first asking for money and never sends payment details in private messages. A card or phone number sent in a private message on behalf of Donats.tj or Tezdonat belongs to scammers. The Seller is not liable for money sent anywhere other than the details on the payment screen.

10.3. The Seller never asks for a game account password, a Telegram or Google password, SMS codes or bank card details.

10.4. The Seller has no "unlock top-ups", "verification payments" or "insurance deposits". Anyone demanding such a transfer on the Seller's behalf is a scammer; please tell support.

11. Personal data

What data the Site collects and how it is used is described in the Privacy policy.

12. Disputes

12.1. Questions and claims are handled by support (the "Support" link at the bottom of every page of the Site). Replies are given within 3 business days. On request the Seller provides order details: payment time, account details, nickname confirmation and delivery time.

12.2. The relationship between the parties is governed by the laws of the Republic of Tajikistan, including the Civil Code and the laws "On Consumer Protection", "On Electronic Commerce" and "On Personal Data Protection".

13. Contacts

Donats.tj · website donats.tj · Telegram: @tezdonat_tj_bot · Dushanbe, Republic of Tajikistan.